Recently while I was shopping at one of AlShaya stores, the sales lady handed me a brochure announcing the soon-to-be-launched AlShaya Card. And I thought "that's great! It would make a great gift idea". But then I continued reading the info printed on the brochure and it stated that this card will not only be used as a gift card but also all AlShaya stores will no longer offer cash refunds and instead the value of the refund will be loaded to this card, which according to the saleslady you need to purchase too in order to use it, with a 12 months expiry date.
How do you feel about this? Why retailers in Kuwait are iffy about cash refunds? Whereas their counterparts in the US and Europe have no issues in giving you your cash refund? Are shoppers abusing this policy which lead AlShaya to modify it? I personally liked the gift card idea, but have mixed feelings about their new cash refund policy such as the card fee and the 12 months restriction. Yes I'll still buy from my beloved high street/AlShaya stores. But maybe the 12 months expiry can be reviewed to offer flexibility to shoppers?